Arctic Spins Casino Terms and Conditions

These Terms and Conditions set out the rules for using the online casino services provided by Arctic Spins and explain the relationship between us and our users. We operate the platform to offer games, manage accounts and process payments; these terms describe your obligations and our rights, and apply whenever you access or use the site or related services.

Account responsibilities

You are responsible for keeping your account details accurate and for all activity under your account. Do not share your password or let anyone else use your account. We may suspend or close accounts where we suspect unauthorised access, fraudulent activity, multiple accounts, or a breach of these terms. You must notify us promptly if you believe your account has been compromised.

Eligibility requirements

Only persons who meet the platform eligibility rules may open an account. You confirm you are of legal gambling age in your jurisdiction and are permitted to use our services. We may refuse registration or close accounts where local law prohibits participation. We carry out identity, age and affordability checks and may require documentation before allowing play or processing withdrawals.

Acceptable platform use

Use the site for personal, lawful gaming activity only. You must not attempt to manipulate games, exploit promotions, or engage in collusion or money laundering. Commercial use, automated play, or activity intended to abuse system limits is prohibited. We monitor play for patterns that indicate misuse and may restrict play or remove funds where abuse is identified.

General bonus and promotion rules

Promotional offers are subject to specific terms which will be provided at the time of each promotion. Unless stated otherwise, bonuses carry wagering and game contribution rules and may be time-limited. We may apply maximum bet limits while bonus funds are active. Where a player breaches bonus terms or engages in abusive behaviour, bonus balances and any winnings may be voided.

Deposits and withdrawals

Payments must be made using accepted methods and in the currencies displayed on the site. Minimum and maximum limits may apply and can vary by payment method. Withdrawals are subject to verification checks and may be delayed until required documentation is provided. We may apply internal processing times and, where necessary, split large payouts to comply with payment provider limits. Any fees applied by third-party payment providers are the responsibility of the player.

Dispute resolution

If you have a complaint, contact our support team in the first instance so we can attempt to resolve the matter. We will investigate disputes in line with our procedures and may request supporting evidence. If a resolution cannot be reached internally, further options such as mediation or referral to an independent body may be available depending on the applicable regulatory framework.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be communicated via the site or by email where appropriate. Continued use of the service following a change constitutes acceptance of the revised terms. For operational and security reasons we reserve the right to amend account limits, suspend services, or remove features with notice where feasible.

Responsible use

We encourage responsible play and provide tools to help manage activity, including deposit limits, time-outs and self-exclusion. If you need assistance or wish to set limits, contact our support team. References to our platform under the name ArcticSpins in account notifications or help pages relate to the same service and do not alter these terms.