Get in Touch With Our Team
Need a hand? Our support team is on hand to assist with account enquiries, verification and withdrawal questions, technical problems, or general feedback. Reach us by live chat, email or phone and expect a quick reply during published hours. For security and payments matters we may request identity documents to protect your account. All channels are monitored by our UK support centre and we aim to resolve routine requests within 24 hours.
| Department | Contact |
|---|---|
| Customer support | [email protected] (email; monitored 24/7; fast replies for urgent issues) |
| General enquiries | [email protected] (general enquiries; aim to reply within 24 hours) |
| Affiliate enquiries | [email protected] (affiliate and partner enquiries; dedicated team) |
| Phone | +44 20 7283 5614 (phone lines; callback available on request) |
| Working hours | Mon - Sun, 08:00-00:00 (email 24/7; live chat and phone during published hours) |
Email Assistance
Email is our preferred contact method for detailed requests, account issues or when you need to send documents. Please email [email protected] with a clear subject line and up to date contact details. Include your account number and a concise description so we can investigate quickly, which helps avoid delays if verification documents are required.
Contact Form
Response Time
Our support team aims to respond to most enquiries within one business day. Simple requests are usually resolved quickly, while more complex cases, including account checks or payment investigations, may take longer depending on their nature and required verification. We will keep you updated on progress and escalate urgent matters to ensure a timely resolution.
Feedback
We welcome your feedback, suggestions and ideas to make our site better. Please use the on-site feedback form, live chat or help section to tell us what you think. Every submission is reviewed carefully by our team and used to refine features, promotions and the overall user experience. Your input helps us improve service for all UK players.