Responsible Gambling
At Arctic Spins we are committed to safer gambling and to keeping play under control. We put player safety first and provide practical tools and clear information so customers can manage their activity, spending and time on site. Our aim is to help you enjoy gaming responsibly while making it straightforward to set limits or take a break whenever you need one.
Player protection principles
We follow simple principles: protect vulnerable players, prevent underage play, identify signs of harm early and act quickly. That means using clear account controls, monitoring account activity for worrying patterns and asking for verification or conversations if we see potential problems. We always handle concerns confidentially and with respect.
Activity-control tools
What you can use
- Deposit limits - set daily, weekly or monthly caps to control how much you add to your account.
- Loss limits - restrict the total losses you can incur over a chosen period.
- Time limits and reality checks - regular reminders about session length and the option to set session time caps.
- Short time-outs - take a temporary break from play for a few days or weeks.
- Full self-exclusion - block access to your account for longer periods if you need to stop completely for a set time.
Deposit limits
You can lower deposit limits immediately from your account settings to control spending. If you want to raise a limit later, a short cooling-off period and additional checks may apply. These safeguards help make sure changes are thoughtful and sustainable.
Loss limits
Loss limits let you cap how much you can lose across a day, week or month. Once the limit is reached, play is restricted. Loss limits are an important tool for keeping gambling affordable and should be used if you find losses are getting out of hand.
Time limits and breaks
Session reminders and time limits help you manage how long you play. Use short time-outs or longer account breaks when you need to step away. Regular breaks reduce the chance of impulsive decisions and support a healthier relationship with gambling.
Self-exclusion
If you need to stop gambling for a longer period you can self-exclude. Self-exclusion removes access to your account for the chosen period and stops marketing contact. We treat all self-exclusion requests seriously and will assist with next steps and account closure where appropriate.
Signs of problematic behaviour
- Spending more than planned or chasing losses.
- Increasing deposits or playing for longer sessions.
- Using gambling to cope with stress or mood changes.
- Neglecting work, family or other responsibilities due to play.
- Hiding activity or creating multiple accounts.
Tips for maintaining control
- Set deposit and loss limits before you play.
- Use session timers and take regular breaks.
- Keep gambling as entertainment, not a way to earn money.
- Discuss concerns with friends, family or our support team if you feel pressured to play.
- Review your account history regularly to spot changes in behaviour.
Professional help and support organisations
If you need further advice or support, organisations such as BeGambleAware, GamCare and the National Gambling Helpline provide free confidential help and guidance in the United Kingdom. If you are concerned about your own or someone else’s gambling, please reach out to these services for professional support.
If you have questions about how ArcticSpins supports safer gambling, please use the account responsible-gambling tools to manage your settings or speak to our support staff through the site.