Data Privacy Policy

This Privacy Policy explains how we collect, use and protect personal information when you use Arctic Spins. We take your privacy seriously and describe below the types of data we collect, how we use it, who we share it with and the choices available to you. This policy applies to players using our UK-facing services and to accounts operated by the site.

Types of data we collect

We collect information that helps us provide and secure your account, process payments and meet regulatory obligations. Data falls into three main groups: personal data, technical data and transactional data.

Personal data

Personal data includes name, date of birth, contact details (email address and telephone), postal address and identity documents provided for verification. We also collect account credentials such as username and password.

Technical data

Technical data covers device information, IP address, browser type, operating system, cookie identifiers and location data where you permit this. This helps us deliver the service, prevent fraud and improve site performance.

Transactional data

Transactional data relates to your deposits, withdrawals, wagers and game activity. We retain records of payment methods, transaction amounts and timestamps to support account management, compliance and dispute resolution.

How we use your information

We use your information to create and administer your account, process payments, verify your identity, detect and prevent fraud, and communicate about your account. We may also use aggregated, non-identifying data for analytics to improve the service.

Data protection practices

We protect personal data using industry-standard security measures such as encryption in transit, access controls and regular security reviews. Access to personal data is restricted to authorised staff and service providers who need it to perform their duties.

Cookies and tracking technologies

We use cookies and similar technologies to remember your preferences, support login sessions and measure site performance. You can manage cookie settings in your browser but limiting cookies may affect functionality. Third-party analytics and advertising partners may also place cookies, subject to their own policies.

Information sharing and third parties

We share personal data with third parties only where necessary: payment processors, identity verification services, fraud-prevention partners, and suppliers who host or maintain our systems. We require these providers to handle data securely and only for the purposes we specify. We may also disclose information where required by law or to protect our rights.

User rights

You have the right to access the personal data we hold about you, request correction of inaccurate information, or request deletion where we are not otherwise required to retain it for legal or regulatory reasons. You may also object to or restrict certain processing activities and request a copy of your data in a common electronic format.

Access, correction and deletion

To exercise your rights please log into your account and use the account settings where available, or contact our support team. For privacy enquiries you can email [email protected]. We will respond to valid requests in a timely manner and let you know if we cannot comply for legal reasons.

Policy updates

We may update this policy from time to time to reflect changes in our services or legal requirements. We will publish the revised policy on the site and, where appropriate, notify you of significant changes. For any questions about how ArcticSpins handles personal data, please contact our support team.